What is an Instagram Live Sale?
Instagram has a feature where users can share live-streaming video. We use this feature in a multitude of ways: to share important news updates, catch up with you and also host LIVE SALES!
We will go live on our Instagram @ronniethebearofficial
Live sales typically last for several hours with a few breaks in between, so grab a snack, get your comfy pants on and get ready to hangout with us and shop! If there is a change to a live day, we always post on Instagram and you can always see the next live sale date on our profile.
Live Sales are a great way to see the newest items first before they are added to the website, which gives you an opportunity to snag some really cool pieces before anyone else! Live Sales also allow you to see items better and ask any questions while actively shopping! It's a great way to get to know us better and learn about crystals. We have an amazing community and we would love for you to join in! We have a ton of fun and love to do giveaways so be sure to tune in whether you plan to shop or not for a chance to win!
Our Instagram link is below in the footer of the page, all you have to do is click on the Instagram logo (camera) and it will take you to our Instagram @ronniethebearofficial Be sure to follow our page and turn on notifications so you don't miss out!
During the hours of the live, our profile picture will be glowing on your Instagram home page or by navigating to our profile and clicking on our logo where it says live.
- How to Claim
- New customers, DM your email address to us before you claim anything
- Comment to claim: your name, price tag & emoji of your choice.
- If you use an emoji, it may help prevent your comment from getting blocked by Instagram. (Example: Ronnie 61A 💖)
- First comment on our screen wins the item. Please note, the order of comments may differ on your screen from what we see. Your comment usually shows priority over another even when it may have come through after someone else. We go by the order we see on our screen. By honoring claims first on our screen, it makes it fair for everyone. Please be understanding.
- Act fast when you want an item!
- We DO NOT allow swaps or put-backs as its unfair to others who would have purchased the item.
- A comment to claim is a commitment to buy. Do not claim any item you do not plan to pay for within 24 hours.
- Have fun! The right crystal for you will not pass you so please don’t stress if someone comments before you 💖
- We currently ship to the continental USA only.
- Shipping is determined by the carrier (UPS) based on weight.
- Be sure to message right away if you would like to keep an open box for combined shipping!
- Otherwise, we begin packing orders and will not be able to add to your box!
- We are a small team and will ship out as quickly as possible, however, expect for us to ship once a week at this time.
- Please ensure you are entering the correct address when checking out. We are unable to change shipping addresses once they have been submitted.
- Open Boxes
- You may keep an open box for one week if you send us a message right away.
- Payment is due within 24 hours for your claimed items; open boxes do not mean you wait to pay.
- We close out open boxes within a week after the live sale.
- If you claim additional items and don’t pay or contact us, we will ship your paid portion after 24 hours.
- It is important you send your email to us via DM on Instagram or email if you are new to shopping live sales and have not yet sent your email. It is too difficult for us to try to track you down, and sometimes we are not able to send you a message.
- We invoice the same night, or first thing in the morning following the sale. We will post on our Instagram story when invoices have been sent.
- Look for an email from firstname.lastname@example.org in your email inbox.
- Invoices will NOT show in your PayPal as we do not invoice through PayPal.
- Check your junk and promotions folders.
- In the email, you will click complete your purchase button which will take you to our website to complete checkout.
- We accept all major credit/debit cards and PayPal.
- We kindly ask for payment within 24 hours including open boxes
- If you do not pay your invoice in 24 hours, your order will be cancelled and you will be blocked from shopping live sales.
- Please only claim items you intend to pay for in 24 hours as it's unfair to others who wanted the item and is disrespectful of our time.
- Payment Plans
- We do not offer payment plans at this time.
- Return Policy
Due to the unique and natural and handmade nature of our product we do not offer refunds once items are shipped, however, we do want you to love the pieces you receive. If you have any problems, please reach out immediately and we will review your request.
- Once your order leaves our hands and is passed to the postal service, we are no longer in control of or responsible for the delivery of your order. If an item is damaged, please send photos of the damaged item, the packaging and box etc. so a claim can be filed with the postal service.
- Please see our full Return Policy at the footer menu at the bottom of our website.
Again, we know you have choices and appreciate you’ve chosen us! We are so happy you are here. Happy Shopping!